At PERFUME VAULTS (PerfumeVaults.com), your satisfaction is our highest priority. We stand behind every bottle we ship with a transparent 30-Day Return & Replacement Guarantee.
1. 100% Leak-Proof & Transit Damage Guarantee
In the rare event that your fragrance arrives with a damaged glass bottle, broken sprayer, or transit leakage:
- Simply email a clear photo of the damaged item and packaging to [email protected] within 7 days of delivery.
- We will ship a brand-new replacement bottle free of charge within 24 hours, or issue a 100% full refund — with no need to return the damaged bottle.
2. 30-Day Standard Returns
If you wish to return an order for any other reason, you may request a return within 30 days of receiving your delivery, subject to the following conditions:
- The item must be in its original box and packaging.
- To initiate a return, please contact our support team at [email protected] with your order number to receive a Return Authorization and return instructions.
3. Refund Processing Timeline
Once your return or refund request is approved, your refund will be processed automatically back to your original payment method (Credit Card, PayPal, or Apple Pay) within 3–5 business days.
4. Contact Our Support Team
For any return, exchange, or refund assistance, please reach out to:
Email: [email protected]
Company Name: Shaanxi Fangxuanlingbo Trading Co., Ltd.
Company Address: No. 44, Group 1, Zhangyan Village, Zhengyang Subdistrict Office, Qinhan New City, Xixian New Area, Shaanxi Province